The high temperature story of the MSI MAG CoreLiquid 240R and 360R liquid coolers version one comes to light again, after many months. Those who were not aware, the month of March MSI announced a recall order for liquid coolers (AIO) MSI MAG CoreLiquid 240R y 360R.

That should be the end of that problem, but the original news comes to light again, after several users in the United States reported that MSI was refusing to accept the guarantee through the recall, despite having problems and the product in question.

What is the difference between returning a product through a recall versus processing a normal guarantee?

The big difference between a product that is processed by a recall, is that it is not necessary for the MSI guarantee, to inspect if the product has any fault. The company directly sends a replacement if the serial number is inside affected products.

In simple terms, shipping costs and especially the time to return the product is much lower if one processes it by recall.

Several users with problems, the recall was denied (there are recorded calls) that presented problems since their serial number was not in the database of affected products.

Since the month of March that this problem became known, the incidence of reports from end users has been increasing with temperature problems of liquid refrigeration MSI MAG CoreLiquid 240R y 360R.

Do not confuse the product with version 2 (V2) since the company reiterates that this does not happen with the latest version.

Final resolution of the company

Greg Salazar was the one who decided to push the complaints from end users that they were denied the method of recall and put the recordings of them in public. This, added to emails that he sent to his contact in North America, specified that MSI will increase the number of affected liquid cooling series.

The company stressed that users can review the new database and if their unit is affected, they are entitled to receive the new version (V2) at no cost and it will be sent prior to the return of the affected unit.

What does an MSI MAG Core Liquid 240/360R look like with problems?

according to what he saw Greg Salazar in different units, it is that they present obstruction problems that are located in the water block, with a type of sediment that is not known exactly what it is. A picture is worth a thousand words, so here's a picture.

Advanced RMA is only available for United States y Canada, so locally, the safest thing is that they have to apply a traditional guarantee.

Source: Greg Salazar YT

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