Intel finally releases statement about failures in its 13th and 14th generation processors

After months of waiting and under pressure from the technology media, which daily brought to light new problems with the 13th and 14th generation Intel processors, Intel finally released a statement about the failures of its processors.

Before presenting Intel's statements, it is important to mention one of the possible reasons for failure that was revealed by Gamers Nexus. This is an oxidation problem in 13th generation processors, a failure at the silicon level that therefore cannot be repaired.

Intel Statement on 13th and 14th Generation Processor Instability

Based on an extensive analysis of 13th/14th generation Intel Core desktop processors that have been returned to us for instability issues, we have determined that high operating voltage is causing instability issues on some 13th generation desktop processors. /14th generation. Our analysis of the returned processors confirms that the high operating voltage is due to a microcode algorithm that generates incorrect voltage requests to the processor.

Intel is providing a microcode patch that addresses the root cause of high voltage exposure. We are continuing validation to ensure that instability cases reported to Intel related to its 13th/14th generation Core desktop processors are resolved. Intel's current goal is for the patch to reach partners in mid-August, once validation is complete.

Intel is committed to addressing this issue with our customers, and we continue to ask customers who are experiencing instability issues on their 13th/14th Generation Intel Core processors to contact Intel Customer Support for further assistance. aid.

Intel statement on rust

Short answer: We can confirm that there was a manufacturing issue via oxidation (fixed in 2023) and that only a small number of instability reports can be related to the manufacturing issue.

Long answer: We can confirm that the oxidation path manufacturing issue affected some of the first 13th generation Intel Core desktop processors. However, the problem was fixed at the root with manufacturing and display improvements in 2023. We have also analyzed it based on reports of instability of the 13th generation Intel Core desktop processors and the analysis carried out to date has determined that only a small number of reports of instability can be related to the manufacturing problem.

Regarding the instability issue, we are providing a microcode patch that addresses exposure to high voltages, which is a key element of the instability issue. We are currently validating the microcode patch to ensure that the instability issues for generations 13/14 are fixed.

Additionally, there are currently doubts among end users which laptops would also be affected.

Intel Statement on 13th/14th Mobile Processors

Thus, from what we have seen in our analysis of the reported Intel Core 13th/14th mobile products, we have seen that mobile products are not exposed to the same problem. The symptoms reported on 13th/14th Gen mobile systems – including system hangs and crashes – are symptoms arising from a wide range of possible software and hardware problems.

As always, if you are experiencing problems with your Intel-powered laptops we encourage you to contact your system manufacturer for further assistance.

Editorial: Intel has lost credibility

For months, Intel has been releasing patches that include changes to processor power plans, as well as an update to the eTVB (Enhanced Thermal Velocity Boost) option, as workarounds for its 13th and 14th generation desktop processors. generation. A statement was promised by the end of May explaining the real reason behind the instability of its products, but that date was never met.

The entire month of June passed without an official statement indicating the real cause of the problems affecting thousands of products (some media even cite millions of possibly affected units, according to system integrators). You might think it was pressure from the tech media that forced Intel to give a statement on the issue, nearly two months after promising a final word.

Several companies are already migrating from Intel to AMD, preferring “to work with stable platforms instead of dealing with stability problems after a few months of use.”

What was one of Intel's pillars of credibility, a stable platform, has ceased to be so for many, especially for professionals. The saga will continue, and although the company has offered new patches that would mitigate the problem, it will take time to regain that lost credibility.